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Inbound Contact Centre

Inbound Contact Centre Best Practices

Modern consumers desire and expect prompt response to queries — and in their choice of channel. Contact centres have increased in importance. How can you accelerate sales with best contact centre software for your business?

Partner with Five9. Our cloud solution has state-of-the-art capabilities that ensure high customer satisfaction levels. For agents, customer service executives, and sales managers – Five9 contact centre software is custom-built to suit your specific business needs. Key features include:

  • Control — Take control of your own destiny
  • Fast set up — So intuitive even non-techies can configure a contact center in hours
  • Time — Takes the burden off of you - we'll manage, upgrade and maintain your contact center infrastructure including phone service
  • Scalability — Schedule more agents, turn on licenses, or increase line capacity in hours with one phone call

When you optimize your inbound call centre and use the best tools available today, your return on investment is outstanding. To learn more, submit a request for "more info" or reach out to our Five9 expert team at 1-800-553-8159.  

Inbound Contact Centre

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information