As inbound sales increases, contact centers must keep pace with the speed to deliver exceptional service. Five9 Inbound Contact Center offers skills based routing capabilities that gives your contact center the flexibility to route inbound contacts to the right agents. The Cloud-based Automatic Call Distribution (ACD) software helps deliver highly responsive customer service, across all channels of communication.
Five9 helps increase inbound sales by routing each contact to the right queue, and agent resource. Providing real-time intelligence for conditional routing, Five helps increase First Contact Resolution (FCR), and prioritize high-value customers for agents.
With advanced CTI screen pops, IVR with speech recognition, and powerful CRM integrations, Five9 ensures that agents can match the ebb and flow of calls. There are more than 100 standard reports on ACD queues, campaigns, and lists that can be easily personalized to suit the supervisor needs.
Accelerate inbound sales efforts, with Five9. Call us (1-800-553-8159) to schedule a demo.