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Inbound Sales

Accelerate Inbound Sales to Drive Bottom-Line Growth

As inbound sales increases, contact centers must keep pace with the speed to deliver exceptional service. Five9 Inbound Contact Center offers skills based routing capabilities that gives your contact center the flexibility to route inbound contacts to the right agents. The Cloud-based Automatic Call Distribution (ACD) software helps deliver highly responsive customer service, across all channels of communication.

Five9 helps increase inbound sales by routing each contact to the right queue, and agent resource. Providing real-time intelligence for conditional routing, Five helps increase First Contact Resolution (FCR), and prioritize high-value customers for agents.

With advanced CTI screen pops, IVR with speech recognition, and powerful CRM integrations, Five9 ensures that agents can match the ebb and flow of calls. There are more than 100 standard reports on ACD queues, campaigns, and lists that can be easily personalized to suit the supervisor needs.

Accelerate inbound sales efforts, with Five9. Call us at 1-800-553-8159 or simply click on "Get Info." Our Five 9 experts are ready to help. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information