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KPI Analytics

Quality Improvement With The Right KPI Analytics

The call center is usually the front-line of the customer’s experience. It is therefore imperative that call center key performance indicators (KPIs) associated with customer satisfaction accurately assess the performance of the company. Get easy access to a unified view of KPI analytics, and quickly adjust call center operations for better service levels.

Five9, the top cloud-based contact center solution provider, helps track and measure the KPIs of the contact center, to develop operational insights for process improvement. Real-time reports provide statistics and KPI analytics, that can be used to:

  • Monitor calls and track agent performance
  • Identify contributors to KPI target breaches
  • Better sales performance with greater customer retention, and marketing campaign effectiveness

The fully automated Five9 suite offers actionable insights to perform root cause analysis and optimize agent performance. Accurately schedule agents, and make quality assurance an integral part of your contact center. To improve the call center performance, gain insights with Five9 KPI analytics. Call us 1-800-553-8159 or click on "Get Info" to learn more.

KPI Analytics

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information