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Lead Management System

Automated Lead Management System for Contact Centers

With companies pursuing multiple ways to generate leads, having a centralized system to manage them will accelerate their efforts. Five9 Outbound Cloud Contact Center solutions aim to improve contact ratios, uncover more sales, and smartly manage your lead systems. There are multiple automated dialer options to increase the time the agents spend talking to real prospects. Some of the key features of the Outbound solution include:

  • Data import via FTP – To auto import lead lists when starting new campaigns
  • Local caller ID - To connect with live prospects
  • Disposition timer and redial feature – For lead nurturing

The platform includes a database of contacts that your agents can update as they interact with customers. It is easy for agents to add callbacks, and dial the customer number directly from their contact database.

If you are looking to grow business with new customers, while up-selling to existing customers, call 1-800-553-8159 to talk with one of our Five9 experts. Click on "Get Info" to be contacted with a free quote. 

Lead Management System

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information