Sales and marketing teams require automated tools to run their online programs. A cloud contact center armed with the right set of tools can flag your sales and marketing programs in the right direction. And, that’s why you need Five9.
Five9 software offers the following solutions to power your marketing programs.
We also offer multichannel applications powered by the Five9 Connect to engage customers through social media, phone, chat, email, or mobile devices. Five9 has the technology and expertise to cater to all your contact center needs. To learn more about us, call us at 1-800-553-8159, or click on "Get Info." Our experts are ready for you.
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Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Five9 has the technology and experience to lower your costs and exceed your performance goals. We have solutions for any contact center application across all types of industries, including...
Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to ensure there is a new call waiting for them.
A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.
A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.
A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials...
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