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Multi Channel Call Center

Multi Channel Call Center Optimization

You want to improve the modern customer experience throughout their entire journey. A multi-channel call center operation allows for the most options and efficiency. How do you determine the best practices today to meet this challenge?


Go with the leader — Five9. We have a proven record of knowing how to modernize your operation. Our tools include:

  • Omnichannel capabilities like web, video, & more
  • Proactive engagement & predictive web analytics 
  • Full customer context, history, & journey insights


Drive personalized, proactive, and predictive solutions with Five9 multi-channel call center solutions. Contact us to learn more. Submit request to speak with a Five9 expert by clicking on "Get Info" or call 1-800-553-8159. We are ready to help you optimize your call center. 


Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information