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Multi Channel Contact Centre

Multi Channel Contact Centre Considerations

Selecting from multi channel contact centre solutions is complex. There are many things to consider. What are the best tools available today?


Five9 Cloud Contact Center Software Suite is the best choice because it gives your organization the ability to deliver a total customer experience based on your current data. Features include:

 

  • Automated Call Distributor (ACD)  — skills based routing, voice self-service (IVR), Computer Telephony Integration (CTI), and outbound dialers
  • Multi-channel solution including phone, chat, web, email, mobile, and social channels
  • Unique intelligent technology layer with advanced Natural Language Processing (NLP), business rules, routing engine, and agent assistance tools built in
  • Sophisticated management applications include supervisor applications — monitor and coach agents, real-time and historical recording, reporting, quality and workforce management
  • Custom integrations through robust APIs with pre-packaged CRM integrations — Salesforce, Oracle, Microsoft, NetSuite, and Zendesk
  • Built on a trusted platform that is reliable, secure, compliant, and scalable

Learn more about what you should consider in a multi channel contact centre. Click on "Get Info" and one of our experts will contact you and offer a free quote, or call  Five9 today at 1-800-553-8159.


Multi Channel Contact Centre

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information