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Multichannel Contact Center Speech Analytics Report

Become a Multichannel Contact Center with Five9

Mobile devices and mobile apps. are everywhere and contact center agents are now expected to engage customers across all the communication channels – phone, email, social networks, mobile, chat, etc.etc. etc. Are you ready? To become a contact center that embraces multichannel customer engagement, partner with Five9.

Five9 works with an advanced Natural Language Processing (NLP) engine that enables easy filtering and segregation of interactions. It also caters to removing spam and setting up business rules to prioritize interactions for agents. With Five9, you empower agents with tools to resolve issues quickly. You'll knock their socks off!

Five9 contact center software offers truly actionable data that allows agents to engage seamlessly with customers. With the advanced speech analytics report you have the power to:

  • Filter, sort, and classify incoming calls
  • Route incoming emails and social posts to the right agent
  • Monitor and measure agent performance across all channels
  • Provide mobile customer care

Improve your contact center ratings. Meet your customers in the space they are asking for with Five9 today. You'll be surprised at the affordability. Take a peek at a custom quote by clicking on "Get Info," or call us at 1-800-553-8159. Our expert team is ready to help.

Multichannel Contact Center Speech Analytics Report

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information