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Offshore Call Center

Run Your Offshore Call Center Effectively With Five9

More and more organizations today prefer to hand over their critical but non-core processes to offshore call center providers. You can now build a comprehensive, feature-rich call center.

Five9’s hosted model offers cost savings, and eliminates the need to buy premises-based equipment, offering additional advanced, on-demand call center solutions that can help:

  • Reduce operational cost
  • Improve customer satisfaction
  • Enable flexible staffing either at home, onshore, or offshore

Whether your offshore call center is inbound, outbound or blended, Five9 offers all the features you need to run your operations effectively, while lowering your costs. Five9 offers:

  • Easy-to-use IVR and ACD features with tools to provide exceptional customer service for an inbound contact center
  • A robust predictive dialer for your outbound contact center to increase your sales revenues
  • Fully-integrated inbound and outbound capabilities for a blended contact center

With quality monitoring, call recording, and agent scripting features - Five9 solutions ensure your offshore operations run effectively at all times. Call us to learn more 1-800-553-8159, or click on "Get Info," for a free quote. 

Offshore Call Center

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information