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Oracle Call Center

Five9 Partnered with the Oracle Cloud Center

Five9 contact center software helps improve efficiencies and boost agent productivity. Five9 has pre-built integration If you are using the Oracle CRM for sales and support,. Use the Oracle CRM software partnered with Five9 to provide customer service desktops with CRM features in a single application. Moreover, track every customer engagement. This empowers you to efficiently deliver amazing customer experiences while minimizing costs.

By connecting Five9 to the Oracle Service Cloud, enterprises can enjoy a new level of functionality. Five9 embeds telephony controls in your CRM application converting them into an engine for sales, case management, and customer service right on the agents desktop.

Five9 includes:

    • Automatic CTI screen pops — Enables agents to get the relevant information needed to actively engage with customers.
    • Softphone telephony capabilities — Such as click-to-dial right at the agents fingertips
    • Intuitive interface — Does not involve switching screens

Maximize customer interaction, lowering costs, and increase efficiency using Oracle and Five9 together. Get immediate access to our demo video or Call us at 1-800-553-8159 to learn more.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.