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Outbound Call Center Agents

Train Outbound Call Center Agents to be Star Players on Your Team!

A happy, well trained, and appreciated agent is your star player at the contact center. The efficiency and success of outbound calls depends a lot on the agents. Are you arming them with the right set of tools so they can convert scripts into real-time conversation that can benefit any company? Give your agents VIP tools with Five9.

Five9 offers call center agents with multiple automated dialing solutions. By choosing the technology that best aligns with your sales goals, you experience productivity gains of up to 300%. Our sophisticated automated dialer options are designed to ensure that your outbound campaigns connect to more prospects, and customers.

  • Predictive Dialer – Scans the database for calls to dial based on the connect rate and historical agent statistics. Makes it easy for agents to call the right leads that will convert
  • Power Dialer – Dials calls based on your desired calls-to-agent ratio, ensuring the agents are ready to talk
  • Progressive Dialer – Presents a variable calls-to-agent ratio, using which supervisors can determine how many calls will be made as agents become available
  • Preview Dialer –Enables agents to preview customer contact records before dialing

Call us at 1-800-553-8159 to learn more about how to empower your outbound call center agents, or submit "Get Info" for a free quote.

Outbound Call Center Agents

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information