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Outbound Call Center Metrics

Outbound Call Center Metrics to Improve Performance

Call centers rely on statistics to measure performance. Unfortunately, in many cases metrics are outdated and unreliable. It's important to review statistics in order to make sure your call center is functioning at its best.

With Five9, you can review and measure the performance of your sales agents and gain personal insight. Closely monitoring statistics allows management to identify potential problems before they develop and reward those who consistently perform well. The application also provides historical and customizable reports to be exported to Excel or viewed as tables or graphs.

Five9 Reports include metrics on:Agent and department level performance
  • List and Campaigns statistics
  • IVR and Interaction Queue activity
  • Agent State and ACD Status

Five9's outbound call center metrics will improve performance and boost revenue. Get immediate access to our experts and a free quote with a click on "Get Info," or call us at 1-800-553-8159 to learn more.

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information