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Outbound Call Center Performance Metrics

Outbound Call Center Performance Metrics that Drive Business Results

Outbound call center metrics are essential to business. They assist marketers to measure contact center performance and develop operational insights for process improvement. The Five9 supervisor functions allow managers to access contact center metrics from anywhere in the world. They can chat with agents and other supervisors and keep operational control at their fingertips.

Five9 cloud contact center solution offers actionable insights to help you run your call center efficiently. The historical reporting allows managers and supervisors to review and measure performance, gain insight, and share successes with management. With 100 standard reports at your disposal, you ensure no problem gets out of control.

Some of the outbound call center performance metrics that can be derived using Five9 intelligence include:

  • Agent & department level performance
  • List & Campaigns statistics
  • IVR & Interaction Queue activity
  • Agent State and ACD Status

Leverage Five9's Outbound Call Center Performance Metrics. Your ah-ha moment is coming. Get immediate access to our demo video or call us at 1-800-553-8159 to learn more.

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information