Outbound Dialer

Outbound Dialers to Accelerate Sales 

Time is money and a penny saved is a penny earned, right?  The last thing you want is your agents using outdated systems wasting time dialing and waiting. You need your great agents speaking with live prospects efficiently as possible.

Accelerate sales with next-Generation automatic outbound dialer technology by Five9. 

Our dialers automatically screen out unanswered calls, hang-ups, and "do not call" numbers so agents spend more time talking to real customers.  Five9's advanced dialer algorithms predict when an agent will become available and adjust call rates to ensure there is a new call waiting for them.

When you have the best outbound dialers in the business, productivity skyrockets.

Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs:

  • Predictive Dialer- calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics
  • Power Dialer -  continuously dials at a fixed number based on your desired calls-to-agent ratio—but only as reps are ready to take a call
  • Preview Dialer - allows sales reps to review customer contact records prior to dialing
  • Progressive Dialer -  provides a variable calls-to- agent ratio that determines how many calls the system needs to place as reps become available

See how your outbound cloud contact center can leverage Five9’s automated dialer technologies and campaign management tools to generate more leads. View the demo and then let's get started. 

Outbound Dialer

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Call Center Management Software Guide

Smaller office space. Managing one of these facilities can be difficult, but support staff is necessary to make sure that quality performance is being maintained. Managers also need to provide an atmosphere of community and exercise communicative skills to keep each employee informed of the...

Outbound Call Center: Triple Your Contacts Per Hour

Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to there is a new call waiting for them.

Predictive Dialer:Triple Your Productivity

A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from...

Progressive Dialer: Increase Agent Talk Time

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.

Power Dialer: Drive Results at Your Pace

A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials...

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