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Performance Management System

Enhance Contact Center Performance Management System With Five9

Contact centers can easily get flooded with calls and requests. In order to deal with the large amount of work it is necessary to have competent agents. More importantly, motivating and equipping them to perform better is crucial. Performance Management System allows contact centers to evaluate and improve agent performance, to drive positive business outcomes.

Five9 is a provider of cloud contact center software. The focus here is on customer connections, and efficiency. Use key performance indicators to discover the best agents, schedule them accurately, and incorporate quality assurance into their work.

How Five9 promotes Performance Management:

  • Observe performance quality through recording calls and reports
  • Online training modules to get Five9 certified
  • Wizard to design agent valuation forms
  • 22 KPIs to measure performance against

Five9 offers a convenient solution to Performance Management that helps prioritize agents, and their work. Benchmark their performance in line with business goals, and experience higher productivity, more accuracy, and better collaboration – all made possible with Five9. Call 1-800-553-8159 to know more. Click on "Get Info" and we will get in touch with you for quotes and further information. 

Performance Management System

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information