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Performance Management Tools

Stay on Top of Your Agents - Use Five9’s Performance Management Tools

In a contact center, how agents handle calls and customers is of utmost importance. Agents need to be on top of their game in order to maximize productivity for the center. Take advantage of Performance Management Tools – motivate employees, and monitor their performance effectively.

Five9 is the leading provider of cloud-based contact center software. The solution can be used for Inbound/Outbound Calling, Quality Monitoring, and Workforce Management.

Empower agents with intuitive tools such as call back, multichannel facilities, and visual cues. Provide them with a work-friendly environment to enhance overall performance. Five9 helps contact center supervisors to:

  • Operate a simple wizard to create agent valuation forms
  • Monitor, intervene, and record calls for future improvement
  • Use out-of-the-box reports, and customizable dashboards to monitor performance against KPIs
  • Act on customer feedback rapidly

Five9 is the trusted partner when it comes to satisfying both customers and employees. Encourage better performance, and at the same time, monitor and correct the agents. Call us for more information at 1-800-553-8159.

Performance Management Tools

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information