Predictive Dialer Reviews

Five9 Customer's Predictive Dialer Reviews

Looking for the best predictive dialer software on the market? See why people choose Five9 and get 3rd party perspectives on Five9's in-the-cloud systems for call centers. Our customers have found that Five9's predictive dialer maximizes agent performance, enhances outbound productivity by 300%, and increases sales.

Based on patented, innovative technology, the Five9 predictive dialer uses a comprehensive algorithm to calculate the dialing rate based on contact rates and agent availability. It then automatically paces the calls using statistics like wrap-up time, schedules, average handling time, and average number of contacts, and then dials multiple calls to deliver peak efficiency. Agents only receive calls that are answered by a live person. reviews of Five9 included:

  • "The system is very easy to maneuver. The tech support team is awesome! Everyone is willing to work together. It is like having a true partner."
  • "Fast calling. There's very little time between calls. It has a very intuitive interface"
  • "Using Five9's calling and administrative features is very straightforward. Five9's software provides all the bells and whistles in an easy to use package. The integrated CRM is great for outbound campaigns using preview or predictive dialing."

Ready to join our squad and triple your productivity to keep your team at peak efficiency? We are confident that you will be our next happy customer. Click on the "Get Info" button and one of our Five9 experts will be in contact ASAP. 

Predictive Dialer Reviews

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

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Outbound Call Center: Triple Your Contacts Per Hour

Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to there is a new call waiting for them.

Predictive Dialer:Triple Your Productivity

A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from...

Progressive Dialer: Increase Agent Talk Time

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.

Power Dialer: Drive Results at Your Pace

A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials...

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