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Predictive Dialers

300% Improvement with Predictive Dialers

Five9 triples the amount of time agents are connecting with live prospects and having conversations that yield greater revenue. With automated dialing that detects and filters busy signals, voicemail, fax machines, disconnected lines, "do-not-calls", and no-answers, agents enjoy more talk time and less dead time. 


The Five9 Predictive Auto Dialer even adapts to make adjustments that improve precision as a campaign unfolds. This means less agent idle time, enhanced productivity levels, and increased ROI. Studies indicate predictive dialing allows for 48 minutes talk time per hour versus 15 minutes per hour with manual dialing. That’s a 300+% improvement.


Five9 predictive dialer:

  • Uses a sophisticated algorithm that calculates the dialing rate based on agent availablitly and contact rates
  • Paces calls using statistics like wrap-up time, schedules, average handling time, and average number of contacts
  • Dials multiple calls to deliver peak efficiency
  • Agents only get calls that are answered by a live person

The Predictive Dialer is the most productive choice for your high-volume outbound operation. See why Five9 is the best partner your call center will ever have. Click on "Get Info" and one of our experts will contact you with further information and a free quote. 


Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information