Contact center volumes are on a constant upswing. Therefore, customer relationship management is a vital aspect of contact center activities. Improve customer relations, and drive brand loyalty, with Five9 contact center solutions.
The Five9 cloud call center technology is custom-designed to manage increasing volume of applications, safely, and securely. With robust functionality, the platform has built-in integration capabilities for the in-house applications you need.
Five9 offers pre-built integration for some of the leading CRM solutions, including Salesforce, NetSuite, Oracle/RightNow, Microsoft Dynamics, and Leads360. With embedded telephony resources, the CRM application becomes a dynamic productivity engine for customer engagement, and relationship management. Five9 presents customer information to the agents via a unified dashboard, so they can provide a personalized experience.
Five9 CRM integration allows agents to achieve measurable gains in productivity around relationship management. To unify your contact center and CRM solution, give us a call at 1-800-553-8159.