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Remote Call Monitoring

Remote Call Monitoring with Five9 Cloud Contact Center Software Suite

All efficient call center managers measure and monitor their team performance. Your business needs to take proactive steps for successful problem resolution. Is it possible to be effective with remote call monitoring?


Five9 is the global leader in efficient solutions for call center management operations. Our proven workforce tools will monitor your agents and easily measure key statistics remotely. Five9 proven software solutions allow your organization to:


  • Gain Insights into changing current trends
  • View areas needing improvement — quickly 
  • Automate reports with view choice of spreadsheets, tabs, charts, or graphics
  • Create custom tailored reports with up-to-the minute information
  • See live and historic data comparison statistics
  • Coach and monitor agents using supervisor specific applications 


Learn more about how to implement an optimized remote call monitoring system. It is possible using straight forward tools and Five9. Connect with an expert, or get a quote, by clicking on "Get Info" or calling us at 1-800-553-8159.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information