All efficient call center managers measure and monitor their team performance. Your business needs to take proactive steps for successful problem resolution. Is it possible to be effective with remote call monitoring?
Five9 is the global leader in efficient solutions for call center management operations. Our proven workforce tools will monitor your agents and easily measure key statistics remotely. Five9 proven software solutions allow your organization to:
- Gain Insights into changing current trends
- View areas needing improvement — quickly
- Automate reports with view choice of spreadsheets, tabs, charts, or graphics
- Create custom tailored reports with up-to-the minute information
- See live and historic data comparison statistics
- Coach and monitor agents using supervisor specific applications
Learn more about how to implement an optimized remote call monitoring system. It is possible using straight forward tools and Five9. View our informative video, then call us at 1-800-553-8159.