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Remote Call Monitoring

Remote Call Monitoring with Five9 Cloud Contact Center Software Suite

All efficient call center managers measure and monitor their team performance. Your business needs to take proactive steps for successful problem resolution. Is it possible to be effective with remote call monitoring?

Five9 is the global leader in efficient solutions for call center management operations. Our proven workforce tools will monitor your agents and easily measure key statistics remotely. Five9 proven software solutions allow your organization to:

  • Gain Insights into changing current trends
  • View areas needing improvement — quickly 
  • Automate reports with view choice of spreadsheets, tabs, charts, or graphics
  • Create custom tailored reports with up-to-the minute information
  • See live and historic data comparison statistics
  • Coach and monitor agents using supervisor specific applications 

Learn more about how to implement an optimized remote call monitoring system. It is possible using straight forward tools and Five9. View our informative video, then call us at 1-800-553-8159.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.