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Reporting Tools

Reporting Tools

Every contact center requires comprehensive, real-time analytics to increase efficiency, and optimize performance. To measure and monitor the key statistics and develop operational insights for process improvement of your contact center, get Five9’s reporting tools.

The Five9 reporting application offers easy access to the reports you need. Five9's reporting provides everything you need to review, measure performance, gain insight, share successes with management, and fix a problem before it gets out of control.

Get real-time reports with statistics and key performance indicators (KPIs) that enable supervisors to effectively manage and monitor, agents and queues, and seamlessly accelerate responses in your contact center. Five9 offers :

  • Standard reports – Get automated reports in a tabular, graphic, or spreadsheet format
  • Custom reports – Gain from custom reports with up-to-date information
  • Performance metrics – Get easy real-time, and historical data

Give your business the actionable insights it needs to grow – with Five9. Call 1-800-553-8159, or click on "Get Info," for a free quote or to talk with an expert. 

Reporting Tools

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information