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SaaS Products Empower Contact Center Operations

In recent times, cloud-based SaaS solutions are growing rapidly, providing compelling business value. SaaS products gain favor for driving greater efficiency and business flexibility. Contact centers are adopting SaaS products, because they reduce upfront costs, while shortening the startup, and integration timelines. With easy access to features and functions, they help meet unexpected peaks, and valleys in call volume. SaaS contact center products provide ease of integration, and better customization for the agents and supervisors. Businesses can focus on delivering the next wave of business process innovation, while keeping operational costs low.

With 12+ years of experience in SaaS contact center solutions, Five9 helps meet business requirements, while keeping customer satisfaction high. The Five9 SaaS product is used for over 3 billion interactions annually. It helps increase the number of leads reached per hour, while eliminating wait time for customers. With features such as speech scripting, and web call back, agents can maximize the number of contacts.

Being cloud-based, Five9 helps run Inbound, outbound, blended, multichannel, and social marketing campaigns, with improved flexibility and agility. Being highly scalable, supervisors can easily add more agents, turn on licenses, and increase line capacity.

Five9 also helps gain actionable insights from root cause analysis, agent schedules, and makes quality assurance an important part of the contact center operations. With a comprehensive set of integrated tools that enable supervisors and contact center managers, manage agents efficiently, and effectively calibrate operational efficiencies.

To learn more about the Five9 SaaS product, call 1-800-553-8159 or click on "Get Info."

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with...

Omnichannel Contact Center: Engage Your Customers

Use omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, CRM integrations. Add Intelligent Routing and ensure that every interaction is delivered to the right resource at the right time, every time. With our channel hopping and escalation features, you are empowered to create true consumer-centric omnichannel experiences.

Cloud Contact Center Software You Can Rely On

Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. Our cloud software architecture delivers flexible application and storage capacity. Using a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster. Five9 data centers currently process over 3 billion customer interactions a year.

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.

Call 1-800-553-8159 for More Information