SaaS Products

SaaS Products Empower Contact Center Operations

In recent times, cloud-based SaaS solutions are growing rapidly, providing compelling business value. SaaS products gain favor for driving greater efficiency and business flexibility. Contact centers are adopting SaaS products, because they reduce upfront costs, while shortening the startup, and integration timelines. With easy access to features and functions, they help meet unexpected peaks, and valleys in call volume. SaaS contact center products provide ease of integration, and better customization for the agents and supervisors. Businesses can focus on delivering the next wave of business process innovation, while keeping operational costs low.

With 12+ years of experience in SaaS contact center solutions, Five9 helps meet business requirements, while keeping customer satisfaction high.The Five9 SaaS product is used for over 3 billion interactions annually. It helps increase the number of leads reached per hour, while eliminating wait time for customers. With features such as speech scripting, and web call back, agents can maximize the number of contacts.

Being cloud-based, Five9 helps run Inbound, outbound, blended, multichannel, and social marketing campaigns, with improved flexibility and agility. Being highly scalable, supervisors can easily add more agents, turn on licenses, and increase line capacity.

Five9 also helps gain actionable insights from root cause analysis, agent schedules, and makes quality assurance an important part of the contact center operations. With a comprehensive set of integrated tools that enable supervisors and contact center managers, manage agents efficiently, and effectively calibrate operational efficiencies.

To learn more about the Five9 SaaS product, call 1-800-553-8159 or click on "Get Info."