4000 Executive Parkway, Suite 400 San Ramon, CA 94583

Sales Channel

Drive Leads in Multiple Sales Channels

Sales companies are challenged with ways to reach out to their customers through different channels. They are struggling with how to use their contact centers to care for all of the customers, using a variety of devices. To give the power to your agents to respond quickly, and more effectively across more sales channels, partner with Five9.

Five9 multichannel cloud applications can enable your agents to move easily between social media, mobile care, email, live chat, and voice calls – to drive the best possible business outcomes.

Our centralized platform supports social, chat, and email applications, which enables supervisors to manage agent, and contact center performance across all channels. We offer a comprehensive suite of agent assistance tools to help them engage with customers via email, chat, or social channels.Some key features of Five9 multichannel applications are:

  • Multichannel Administration – View all channel queues from one place. Specify how many simultaneous interactions agents can handle
  • Dashboards and Reports - Real-time dashboards and historical reports enable you to view agent and channel performance
  • Multichannel Agent Desktop - Move between phone, social, email, and chat sessions to enable agents to respond quickly to all text-based inquiries

To drive bottom-line growth,and to nurture leads from multiple sales channels call us at 1-800-553-8159.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.