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Sales Cloud Certification

The Five9 Sales Cloud Certification

Many companies are now turning to cloud contact center solutions to keep their customers engaged and drive sales. While premise-based solutions take months to deploy, SaaS solutions can be deployed in a very short time. Cloud software options enable access to efficiency enhancing applications that were previously only feasible for larger organizations. Five9 offers complete and quick training to get you up and running.

Through the Five9 University, administrators can become experts in operating the Five9 Virtual Contact Center. The SaaS cloud certification is awarded after the online training test is completed. There are online certifications for inbound, outbound, and blended contact center operations. Each module, with its features and best practices, is presented in detail for teams to understand the Five9 cloud architecture.

Supervisors can train via one of the following ways:

  • Live online training – Is based on the "train the trainer" approach. The focus is on practical examples on how to build and operate the Five9 contact center
  • Instructor-led training – Conducted by the Five9 Professional Services team to enable successful implementation

Five9 is a leading contact center solution provider, enabling more than 3 billion customer interactions annually. Learn more about the online cloud certification courses by calling us at 1-800-553-8159 or just click on "Get Info" and one of our experts will contact you. 

Sales Cloud Certification

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information