Many companies are now turning to cloud contact center solutions to keep their customers engaged and drive sales. While premise-based solutions take months to deploy, SaaS solutions can be deployed in a very short time. Cloud software options enable access to efficiency enhancing applications that were previously only feasible for larger organizations. Five9 offers complete and quick training to get you up and running.
Through the Five9 University, administrators can become experts in operating the Five9 Virtual Contact Center. The SaaS cloud certification is awarded after the online training test is completed. There are online certifications for inbound, outbound, and blended contact center operations. Each module, with its features and best practices, is presented in detail for teams to understand the Five9 cloud architecture.
Supervisors can train via one of the following ways:
Five9 is a leading contact center solution provider, enabling more than 3 billion customer interactions annually. Learn more about the online cloud certification courses by calling us at 1-800-553-8159 or just click on "Get Info" and one of our experts will contact you.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.
Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...
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Five9 resource library has rich materials for contact center managers, customer service, IT professionals…etc. Stay updated with the technology, best practices, or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.
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