With more number of customers having an online presence today, companies need sales enablement software to find customers through different channels. From enabling timely routing calls to the right agent, to detailed reporting to help reduce advertising waste, sales enablement software helps in expansion and growth of the business.
Five9 offers intuitive sales enablement software to synchronize the sales activities, gain more leads per hour, and improve overall business performance.The software uses a set of intelligent technologies, named Five9 Connect, to pursue customers via social, mobile, chat, and email. With easy filtering and categorization of interactions, customers are placed with the right agents who can handle the calls proficiently.
Some of the key features of the Five9 sales enablement software include:
With intuitive, visual design tools, the contact center administrators can create optimal experience for customer self-service, or guide customers efficiently to the best available agent. Robust IVR and ACD functionalities can be used to retrieve data about customers and provide self-service options, such as review bank balances or open support cases. When it’s not possible to find an exact match in the contact database, agents can choose from likely matches to load the correct contact record.
Bring order to your sales processes, and benefit from predictive dialing, callbacks, unified sales dashboards, and superior databases to improve your sales performance. Contact us (1-800-553-8159) to know how to leverage Five9 for your business. Click on the right on "Get Info" for a quick response from our experts.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Five9 has the technology and experience to lower your costs and exceed your performance goals. We have solutions for any contact center application across all types of industries, including...
Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to ensure there is a new call waiting for them.
A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.
A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.
A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials...
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