With more number of customers having an online presence today, companies need sales enablement software to find customers through different channels. From enabling timely routing calls to the right agent, to detailed reporting to help reduce advertising waste, sales enablement software helps in expansion and growth of the business.
Five9 offers intuitive sales enablement software to synchronize the sales activities, gain more leads per hour, and improve overall business performance.The software uses a set of intelligent technologies, named Five9 Connect, to pursue customers via social, mobile, chat, and email. With easy filtering and categorization of interactions, customers are placed with the right agents who can handle the calls proficiently.
Some of the key features of the Five9 sales enablement software include:
With intuitive, visual design tools, the contact center administrators can create optimal experience for customer self-service, or guide customers efficiently to the best available agent. Robust IVR and ACD functionalities can be used to retrieve data about customers and provide self-service options, such as review bank balances or open support cases. When it’s not possible to find an exact match in the contact database, agents can choose from likely matches to load the correct contact record.
Bring order to your sales processes, and benefit from predictive dialing, callbacks, unified sales dashboards, and superior databases to improve your sales performance. Contact us (1-800-553-8159) to know how to leverage Five9 for your business.