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Sales Performance Metrics

Measure Your Sales Performance to Drive Improvement

For an objective view of your own contact center, you need to look at your performance from the outside. Sales Performance metrics and other measures helps to determine whether you are headed towards your goals. Choose from a range of tools to help quantify your growth, with Five9.

Five9 is a leading provider of Cloud Contact Center software, focusing on CRM, Sales Leads Management, and Quality. Our robust tools set out Key Performance Indicators for you to scale against, and check up on your agents’ sales, quality, and productivity. This makes it easier to handle target breaches, and take corrective action for an enhanced customer experience.

Five9 offers:

  • Call recording to note how many requests, type of requests and accuracy of responses
  • Predictive analytics to keep you on track with sales goals
  • Contact Database Software for an inventory of leads and customers

Learn about your contact center’s sales cycles, cost of sales, average deal size, and more with integrated Sales Performance Metrics. Work with Five9 for a boost in sales performance. Call us at 1-800-553-8159 to learn more or simply click on "Get Info" and one of our experts will quickly be in touch with a free customized quote. 

Sales Performance Metrics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information