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Service Desk Software

Reach Out to More Clients with Service Desk Software

Service desks get cluttered and inefficient. This raises stress for agents and spells trouble for the contact center. Five9 Service Desk Software facilitates communication between agents and clients in order to deliver superior service.

From monitoring and recording customer interactions, to maximizing agent potential, the centralized user interface clearly empowers the service desk in every possible way. Leverage the Five9 cloud expertise to prioritize service requests, route them to the right agent, and close interactions fast.

Using Five9 service desk software, contact centers:

  • Define and assign daily and weekly work rules
  • Manage agent availability by date
  • Perform preference-based scheduling
  • Monitor agent satisfaction
  • Assign shifts based on specific criteria and modify schedule when needed

Five9 supports service desk agents with world class cloud-based contact center software. Efficiently manage your awesome agents and their schedules with amazing speed. Call 1-800-553-8159 or click on "Get Info" and our Five9 experts will contact you with more information and a quote. 

Service Desk Software

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information