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Service Intelligence

Gain Better Intelligence for More Efficient Performance

Agents in a contact center can do their best with the tools they are provided. For example, Automation, Text-to-speech, and Multichannel have made their jobs much easier. As companies increasingly switch from premise-based phone systems to cloud-based contact centers, there is a need to increase Business Intelligence.

Take advantage of powerful tools to take suitable actions and accelerate growth, with Five9. Five9 offers intuitive service intelligence, along with a comprehensive range of real-time contact center statistics, and metrics. Supervisors can gain visibility to manage agents and clients, manage risk, and engage better with customers. Managers can maneuver contact center efficiently, while being agile.

Five9's integrated capabilities help transition to cloud-based software, and strengthen customer relations for long-term benefits. The key features of the software include:

  • Web Callback, Interactive Voice Response and Speech Recognition
  • Five9 Supervisor Application on the go
  • Quality Management through Call recording

Contact us at 1-800-553-8159 to learn how to leverage Five9 service intelligence. If you would rather us contact you, simply fill out and submit "Get Info" request.  One of our Five9 experts will supply additional information and a quote. 

Service Intelligence

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information