Seven Steps To Remarkable Customer Service

Adopt Five9 – Provide Remarkable Customer Service

Joel Spolsky, in his blog post Seven Steps to Remarkable Customer Service has emphasized the importance of the customer, and how to please them. While this applies to all businesses, contact centers can benefit most from his advice. Agents need to be trained to place the client first, manage several requests, and respond effectively.

Transforming contact centers into excellent customer engagement centers with Five9. We do this through our deep understanding of the costs, and complexity involved in running a contact center. Focus on the customers; leave the hassle of calls and requests up to us. Our range of features are robust, and easy-to-deploy.

Five9’s version of Seven Steps to Remarkable Customer Service:

  • Agent training with our scoring and coaching packages
  • Prioritization of leads to attend to the most urgent ones first
  • Maintaining call history for an uninterrupted customer interaction
  • Monitor agents’ performance using Workforce and Quality Management
  • Features such as call-backs, speech recognition, IVR enhance the customer experience
  • Use reports and dashboards to look back on performance and improvise
  • Sales Enablement tools to drive growth and revenues

Adopt Spolsky’s suggestions with Five9. Reach our experts at 1-800-553-8159 or simply click on "Get Info" for a free quote. 

Seven Steps To Remarkable Customer Service

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

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Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...

Five9 Blog

The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

Five9 Contact Center Resources Library

Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.

Call 1-800-553-8159 for More Information