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Seven Steps To Remarkable Customer Service

Adopt Five9 – Provide Remarkable Customer Service

Joel Spolsky, in his blog post Seven Steps to Remarkable Customer Service has emphasized the importance of the customer, and how to please them. While this applies to all businesses, contact centers can benefit most from his advice. Agents need to be trained to place the client first, manage several requests, and respond effectively.

Transforming contact centers into excellent customer engagement centers with Five9. We do this through our deep understanding of the costs, and complexity involved in running a contact center. Focus on the customers; leave the hassle of calls and requests up to us. Our range of features are robust, and easy-to-deploy.

Five9’s version of Seven Steps to Remarkable Customer Service:

  • Agent training with our scoring and coaching packages
  • Prioritization of leads to attend to the most urgent ones first
  • Maintaining call history for an uninterrupted customer interaction
  • Monitor agents’ performance using Workforce and Quality Management
  • Features such as call-backs, speech recognition, IVR enhance the customer experience
  • Use reports and dashboards to look back on performance and improvise
  • Sales Enablement tools to drive growth and revenues

Adopt Spolsky’s suggestions with Five9. Reach our experts at 1-800-553-8159 or simply click on "Get Info" for a free quote. 

Seven Steps To Remarkable Customer Service

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information