Joel Spolsky, in his blog post Seven Steps to Remarkable Customer Service has emphasized the importance of the customer, and how to please them. While this applies to all businesses, contact centers can benefit most from his advice. Agents need to be trained to place the client first, manage several requests, and respond effectively.
Transforming contact centers into excellent customer engagement centers with Five9. We do this through our deep understanding of the costs, and complexity involved in running a contact center. Focus on the customers; leave the hassle of calls and requests up to us. Our range of features are robust, and easy-to-deploy.
Five9’s version of Seven Steps to Remarkable Customer Service:
Adopt Spolsky’s suggestions with Five9. Reach our experts at 1-800-553-8159 or simply click on "Get Info" for a free quote.
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Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.
Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...
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