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SMB Customer Service

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Become a Leader in SMB Customer Service with Five9

Whether it’s sales, customer service, collections, telemarketing, technical support, or a help desk, if your small to medium business (SMB) relies on communicating with your customers, you are a contact center. The Five9 product portfolio empowers your SMB to create smart customer connections and deliver world class customer service.

Now you can offer the same dynamic customer service and sales options the “big guys” do, but without the up-front money, complex systems, teams of technical people, and expensive hardware. Thanks to the cloud, simply scale seats as needed. Deploy in days (not weeks) and pay as you go.

Five9 gives you everything you need to get up and running in days. One low monthly price includes:

  • Softphones
  • Integration to your CRM System
  • Contact Center and Reporting Software
  • Agent and Supervisor Desktops
  • Telephone Service—even toll-free numbers!

With useful, time-saving, and effortless touch points for your customers, Five9 will increase customer loyalty and lower operational costs. To learn how SMBs can benefit from our customer service solutions, call us at 1-800-553-8159 or click on "Get Info."

SMB Customer Service

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of ....  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. 

Small & Medium Business: Sell Better, Service Faster

Five9 makes it possible to offer the same great sales and customer service as enterprise companies, but without the armies of technical people, up-front costs, complex infrastructure, and truckloads of hardware. Using the cloud, you can scale seats as needed, deploy in days, and pay as you go.

Cloud Contact Center Software You Can Rely On

Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. Our cloud software architecture delivers flexible application and storage capacity. Using a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster. 

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...

Call 1-800-553-8159 for More Information