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SMB Customer Service

Become a Leader in SMB Customer Service with Five9

Whether it’s sales, customer service, collections, telemarketing, technical support, or a help desk, if your small to medium business (SMB) relies on communicating with your customers, you are a contact center. The Five9 product portfolio empowers your SMB to create smart customer connections and deliver world class customer service.

Now you can offer the same dynamic customer service and sales options the “big guys” do, but without the up-front money, complex systems, teams of technical people, and expensive hardware. Thanks to the cloud, simply scale seats as needed. Deploy in days (not weeks) and pay as you go.

Five9 gives you everything you need to get up and running in days. One low monthly price includes:

  • Softphones
  • Integration to your CRM System
  • Contact Center and Reporting Software
  • Agent and Supervisor Desktops
  • Telephone Service—even toll-free numbers!

With useful, time-saving, and effortless touch points for your customers, Five9 will increase customer loyalty and lower operational costs. To learn how SMBs can benefit from our customer service solutions, call us at 1-800-553-8159 or click on "Get Info."

SMB Customer Service

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information