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Social Media Analytics

Social Media Analytics Tools

The power of social media in today's world has been well proven. Businesses know they need to integrate to stay current and relevant, but how? Five9 has all the tools you need to leverage social media.

Catch the attention of clients, get involved with them, and then convert leads to sales through higher Social Media Engagement. Five9 Social offers advanced reporting and analytics for social customer care with over 20 out-of-the-box reports with popular metrics.

Five9 powers you to:

  • Access to real-time analytics through customizable displays
  • View workload summaries and other valuable information
  • Observe and coach agents with a real-time supervisor display
  • View individual scores, top performer scores, and group averages

Five9 offers cloud-based social media solutions that have advanced engagement capabilities for both social lead generation and customer care.  To get started, receive a free quote, or talk to a Five9 expert — click on "Get Info".

Social Media Analytics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information