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Social Media Customer Care

Social Media Focused Customer Care

Social media and mobile devices dramatically changed customer engagement. Customers are increasingly utilizing social channels to connect with companies, purchase products and services, and get support. Now more than ever, social customer service is an essential element of contact center operations. Five9 is ready to help you use social media to your benefit.

Five9 Social delivers social media engagement capabilities for customer sales and service organizations. Get top efficiency with the tools you need to manage social engagement based on your most key performance indicators.

Five9 Social empowers agents to respond to issues posted to social channels like:

  • Facebook
  • Twitter
  • YouTube
  • Blogs, articles, and online communities
Designed for the specialized needs of contact centers, Five9 Social enables your team to respond to the social posts that matter most. Integrate social media into your business. Download this white paper and learn how to layer social channels to your contact center’s customer service and sales organizations To get started, receive a free quote, or talk to a Five9 expert — Click on "Get Info"
Social Media Customer Care

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information