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Social Media Customer Support

Social Media Specific Customer Support

Social media and mobile devices have forever changed customer engagement. Customers are utilizing social channels to purchase products and services, get support, and connect with companies. More than ever, social customer service is an absolutely essential element of contact center operations. Five9 is ready.

At Five9 , we deliver powerful social media engagement capabilities for both customer sales and service organizations. Get peak efficiency with all the tools you need to manage social interaction. Five9 Social agents respond to issues posted to social channels like Twitter, Facebook, YouTube, Blogs and online communities.

Five9 will automatically:

  • Prioritize Posts Based on Sentiment - scans social posts to determine if the author is happy, neutral, or unhappy, making it easy for agents to prioritize responses based on customer sentiment
  • Eliminate Non-Actionable Posts - includes a powerful Natural Language Processing (NLP) engine to filter out spam and non-actionable items, so agents can spend their time responding to the most important customer issues
  • Organize Posts Into Business Issues - social posts can be clustered into core business issues like billing, customer support, and sales. This allows agents to know in advance what the post is about, which translates to faster customer response times and higher first contact resolution rates

Empower your team to respond to the social posts that matter most with Five9. Start today by talking with a Five9 expert for a quote and answers to all your questions. 

Social Media Customer Support

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information