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Social Media Data Analytics

Harness Social Media Data Analytics

The use of social media by adults has skyrocketed. Your customers are using Facebook, Twitter, Instagram, etc. everyday - and not just to keep up with friends and family. We are now using social media to connect with businesses. You can't afford to ignore the impact and power of social media. Five9 will get your company prepared to harness social media in your favor.

Grab the attention of clients, engage with them, and convert leads to sales through better social media involvement. Five9 Social offers advanced data analytics and reporting for social customer care. We have over 20, out-of-the-box reports, all with popular metrics.

Five9 powers you to:

  • View workload summaries and other valuable information
  • Access to real-time data and analytics through customizable displays
  • View individual scores, top performer scores, and group averages
  • Coach agents with a real-time supervisor display

Cloud-based social media solutions by Five9 have advanced engagement capabilities for social lead generation and customer care. To receive a free quote or to talk to an expert from Five9, click on "Get Info" today. 

Social Media Data Analytics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information