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Social Media Engagement

Identify and Catch Customers on Social Media

Today’s increasingly digitized world demands an online presence of every business, no matter what type. Being online isn’t enough – businesses have to be on the right social media to get noticed. Catch the attention of target clients, interact with them, and convert leads through higher Social Media Engagement.

Today's leading provider of Cloud contact center software, Five9, offers Inbound/Outbound as well as Social Engagement, and Customer Care features. Having partnered with SoCoCare, Five9 brings various benefits of social channels to the VCC. Five9 offers the necessary expertise to manage social activity based on standard contact center KPIs.

Take customer interaction to a new level with Social Media Engagement. The platform also offers role-based analytics for supervisors and managers to review service levels, key performance indicators, and insights on agent outreach.

Delve into Social Media with Five9:

  • Faster response times by sorting out social posts
  • Scan posts for the sentiments of the author
  • Filter out non-actionable posts so agents can focus on important customers
  • Empower agents to respond to social posts

Designed specifically for customer care agents and supervisors, SoCoCare's solution provides easy-to-use heads-up displays, dashboards, and robust analytics for customer care. This enables enterprises to go beyond broad-brush marketing trends, and focus on individuals that need help or want to buy.

Take advantage of social networks to drive demand. Interested in Five9’s Social Media Engagement? Contact us at 1-800-553-8159 or having us contact you is just a click away — "Get Info."

Social Media Engagement

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information