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Social Media Monitoring

Keep Watch for Business Opportunities by Monitoring Social Media

Contact center agents are always on the lookout for more leads. The trick is to look in the right places. With social media spreading rapidly, there is a large market online. All you need to do is find interested customers. This is made easier by Social Media Monitoring. By staying in touch with Social Networking sites, discover what people are saying about the company, engage in discussions, and learn what is in demand.

Five9, with its robust Cloud contact center software, is driven by a passion to build powerful customer connections. Get an integrated set of functionalities including Inbound and Outbound calling, Predictive and Power Dialing, and Workforce Optimization tools. Our technology uses Natural Language Processing to filter, and categorize interactions. Stay tuned to chats, social media, and posts to track mentions.

Benefits of Social Media Monitoring:

  • Eliminate spam so agents can focus on relevant leads
  • Analyze sentiments in social posts for an appropriate approach towards new clients
  • Learn about brand’s strength and demand through Social mentions
  • Multichannel networks for extended communication

Enhance the quality of customer care and generate more leads with Five9’s Social Media Monitoring. Organize posts, and sort queues for higher efficiency. Sound interesting? To find out more, call us at at 1-800-553-8159 or quickly submit your information and click on "Get Info" and a Five9 expert will be in touch. 

Social Media Monitoring

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information