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Speech Analytics Contact Center

Become a Speech Analytics Contact Center with Five9


Mobile devices and mobile apps are everywhere. Contact center agents are now expected to engage customers across all communication channels. With so many contact points — phone, email, social networks, mobile, chat, etc., how can you be ready? 

The best option is to partner with Five9 and embrace multi-channel customer engagement. Five9 utilizes an advanced Natural Language Processing (NLP) engine. With easy filtering and segregation of interactions and advanced speech analytics reporting, you have the power to:

  • Sort, filter, and classify all incoming calls
  • Route inbound emails and social posts to the right representative
  • Measure and monitor agent performance across all channels
  • Provide a seamless mobile customer experience

Improve your contact center performance. Meet your customers in the space they are asking for with Five9. You'll be surprised at the affordability. Call us at 1-800-553-8159, or click on "Get Info," for a free quote and to learn more from an expert. 

Speech Analytics Contact Center

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information