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Staffing Software

Staffing Software in the Cloud

Inadequate staffing schedules can impact customer satisfaction levels. While it may be preferable to provide agents more predictable, regular schedules, workforce planners are often challenged to balance competing business objectives, while adapting to the changing contact center environment. Advanced cloud-based contact center staffing software helps managers improve the performance of agents and their departments.

With Five9 Workforce Management software, staffing planners can use an advanced set of capabilities for workforce scheduling that help keep all of your company's business objectives aligned, and satisfied to the fullest possible extent.

Five9's Workforce Management platform helps overcome staffing challenges related to agent scheduling, forecasting call volumes, and management of remotely placed agents. Create fixed or flexible agent schedules that conform to working rules, while optimizing staffing costs based on forecasted headcount requirements.

Key features of the Five9 platform:

  • Get 100+ historical reports on agent performance, call statistics, metrics to monitor and track daily operations
  • Timely, real-time information on agent schedule adherence that enable supervisors to manage peak call volumes
  • Easily scale up or scale down agent licenses, and increase line capacity with a single phone call
  • Allow supervisors to manage agents who log in from any location

With advanced capabilities provided in a convenient, user-friendly web application, Five9 Workforce Management offers the agent scheduling and workforce planning tools needed to balance business objectives, to lower staffing costs while improving customer loyalty.

To learn more about Five9's staffing software, contact us at 1-800-553-8159 or click on "Get Info."

Staffing Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information