In telemarketing campaigns, contact center agents need to engage, nurture, and convert prospects. To seamlessly achieve this and to manage day-to-day campaigns effectively, you need Five9.
The Five9 inbound and outbound contact center solution offers a wide range of features to cater to today’s Internet-enabled user. It includes:
Five9 provides a database of all telemarketing contacts for your company that the agents can update and access database during their interaction with customers. This aids agents during callbacks, and direct dial-in from their contact database. Through easy agent scripting features, administrators can define a series of questions to work through a predictable conversation.
Want to know about Five9 telemarketing services? Schedule a demo to see for yourself.