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Telephone Dialer

Maximize Productivity and Improve Customer Interactions

Telephone dialers use statistical algorithms to proactively connect agents to calls, eliminate the waiting time for customers.

Call centers continuously look to cut fixed costs, and optimize the utilization of existing resources. A telephone dialer is therefore an absolute must to maximize agent productivity, and run the contact center efficiently. Ensure contact center agents are speaking to the right customers, at the right time, with Five9 auto dialer.

Five9’s auto dialer enables organizations to gain the productivity benefits of automation, while manually controlling the dialing pace.

Sales representatives can use the telephone dialing options to manually control the dialing pace. By automatically dialing a pre-configured number of calls per available sales agent, Five9 gives organizations the benefit of faster time to market.

Agents can also familiarize with the context of the customer call just before dialing. With a tailored conversation for each call, based on the customer history, Five9 ensures there is an increase in productivity. Administrators can control the time taken by the agent to review the contact details. They can also ensure that customer’s history is listed on the screen before the system automatically dials their number.

The business benefits of Five9 automated telephone dialers include:

  • Increase in cross-sell and up-sell opportunities
  • Provision of an in-house dialer, without additional delay or extra costs
  • Increase in customer loyalty

Five9 telephone dialers can maximize contact center productivity, and improve customer interaction to a large extent. Call 1-800-553-8159 or click on "Get Info" to get a free quote and more information from a Five9 expert. 

Telephone Dialer

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information