Telephone dialers use statistical algorithms to proactively connect agents to calls, eliminate the waiting time for customers.
Call centers continuously look to cut fixed costs, and optimize the utilization of existing resources. A telephone dialer is therefore an absolute must to maximize agent productivity, and run the contact center efficiently. Ensure contact center agents are speaking to the right customers, at the right time, with Five9 auto dialer.
Five9’s auto dialer enables organizations to gain the productivity benefits of automation, while manually controlling the dialing pace.
Sales representatives can use the telephone dialing options to manually control the dialing pace. By automatically dialing a pre-configured number of calls per available sales agent, Five9 gives organizations the benefit of faster time to market.
Agents can also familiarize with the context of the customer call just before dialing. With a tailored conversation for each call, based on the customer history, Five9 ensures there is an increase in productivity. Administrators can control the time taken by the agent to review the contact details. They can also ensure that customer’s history is listed on the screen before the system automatically dials their number.
The business benefits of Five9 automated telephone dialers include:
Five9 telephone dialers can maximize contact center productivity, and improve customer interaction to a large extent. Call 1-800-553-8159 or click on "Get Info" to get a free quote and more information from a Five9 expert.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Smaller office space. Managing one of these facilities can be difficult, but support staff is necessary to make sure that quality performance is being maintained. Managers also need to provide an atmosphere of community and exercise communicative skills to keep each employee informed of the...
Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to there is a new call waiting for them.
A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from...
A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.
A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials...
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