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Time And Attendance

Monitor Agent Time And Attendance to Drive Productivity

Staff scheduling in the cloud helps managers accurately and efficiently manage time and attendance of their agents. To improve agent’s operational efficiency, while keeping costs low, get Five9’s Workforce Management solutions to monitor and manage agent schedule adherence.

Five9, the top cloud contact center solution provider, offers Workforce Management tools that offers managers the ability to manage staff schedules with amazing efficiency. With rich reporting tools, and contact-center data Five9 enables agents to manage their leave requests without affecting daily operations.

Companies using Five9 have shown an increase in contact center scheduling efficiency by as much as 46 percent. With time and attendance taken care of, supervisors can easily adjust shift schedules to deal with high and low spikes in call volume.

Large or small – irrespective of the number of locations, Five9 Workforce Management lets supervisors view their staff and scheduling tasks from a single centralized console. Learn more about Five9's intuitive Workforce Management tools, contact us at 1-800-553-8159 or click on "Get Info" for a free quote. 

Time And Attendance

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information