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Unified Communications Software

Unified Communications Software to Improve Contact Center Operations

Contact center managers are challenged with routing calls from multiple channels to the right agent. Cloud-based unified communication software enables agents to meet customers in the channel of their choice. An integrated interface provides access to a comprehensive set of capabilities that help agents respond quickly to all text-based inquiries.

To work with smart multichannel applications, get Five9, powered by a Natural Language Processing (NLP) engine. Five9 is the leading provider of contact center solutions. With the advanced NLP and search engines, Five9's applications power, agent assistance tools, helping them resolve issues quickly. Contact center agents can move quickly between mobile care, chat, social, email, and voice calls.

Using Five9's unified communication software, contact centers can:

  • Enable agents to use the multichannel agent desktop to view, sort, and filter queues
  • Customize reports using out-of-the-box and customizable widgets
  • Provide access to the complete suite of agent assistance tools

With real-time dashboards and historical reports, Five9 enables managers to manage remotely located teams, and agent performance across all channels. Charts and graphs can be used to enhance standards reports. To improve agent performance, queues can be prioritized by LIFO/FIFO, date range, sentiment, cluster, disposition, and relevancy. It is also possible for agents to sort by customer influence, and search for interactions with a particular customer.

With Five9's powerful CRM integrations, contact centers can merge customer records together and gain actionable intelligence. Call 1-800-553-8159 or click on "Get Info" to learn more about the unified communication software from a Five9 expert. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information