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Voip Phone System

Improve Agent Efficiency & Lower Operating Costs

To improve contact center efficiency, and communication with customers, more and more companies are embracing the VoIP phone system. More than just automated greetings and call queuing, what is needed is a system that handles large call volumes, and quickly directs callers to the right agent. Five9 offers an ideal communication platform with intelligent call routing, and robust contact center capabilities to meet your business needs.

Five9 offers contact centers the flexibility to shift to a VoIP contact center - based on their requirements. Use the VoIP gateway or the built-in Agent Softphone to enable agents to seamlessly communicate with customers. Eliminating the need for phone lines, and long distance fees, the Five9 VoIP call center solution enables contact centers to:

  • Lower agent attrition and improve agent productivity
  • Reduce operational costs
  • Increase the quality of your customer experience using powerful dialing modes

The VoIP phone system is linked to the Five9 Progressive Dialer to improve the call rates. You can avoid busy signals, answering machines, and disconnected numbers, and allow dialing when the agents become available. The system takes into consideration recent abandonment rates when it is required to dial back.

Five9 also offers a variety of other dialing options such as Predictive, Power, and Preview modes. There are time zone rules along with vertical, and list penetration dialing features, to ensure compliance to regulations.

Increase efficiency minus the large investment, with Five9’s VoIP call center solution. Call us at 1-800-553-8159, or click on "Get Info",  to talk to an expert from Five9 and receive a free quote. 

Voip Phone System

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information