Voip Phone System

Improve Agent Efficiency & Lower Operating Costs

To improve contact center efficiency, and communication with customers, more and more companies are embracing the VoIP phone system. More than just automated greetings and call queuing, what is needed is a system that handles large call volumes, and quickly directs callers to the right agent. Five9 offers an ideal communication platform with intelligent call routing, and robust contact center capabilities to meet your business needs.

Five9 offers contact centers the flexibility to shift to a VoIP contact center - based on their requirements. Use the VoIP gateway or the built-in Agent Softphone to enable agents to seamlessly communicate with customers. Eliminating the need for phone lines, and long distance fees, the Five9 VoIP call center solution enables contact centers to:

  • Lower agent attrition and improve agent productivity
  • Reduce operational costs
  • Increase the quality of your customer experience using powerful dialing modes

The VoIP phone system is linked to the Five9 Progressive Dialer to improve the call rates. You can avoid busy signals, answering machines, and disconnected numbers, and allow dialing when the agents become available. The system takes into consideration recent abandonment rates when it is required to dial back.

Five9 also offers a variety of other dialing options such as Predictive, Power, and Preview modes. There are time zone rules along with vertical, and list penetration dialing features, to ensure compliance to regulations.

Increase efficiency minus the large investment, with Five9’s VoIP call center solution. Call us at 1-800-553-8159, or click on "Get Info",  to talk to an expert from Five9 and receive a free quote. 

Voip Phone System

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with...

Omnichannel Contact Center: Engage Your Customers

Use omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, CRM integrations. Add Intelligent Routing and ensure that every interaction is delivered to the right resource at the right time, every time. With our channel hopping and escalation features, you are empowered to create true consumer-centric omnichannel experiences.

Cloud Contact Center Software You Can Rely On

Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. Our cloud software architecture delivers flexible application and storage capacity. Using a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster. Five9 data centers currently process over 3 billion customer interactions a year.

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.

Call 1-800-553-8159 for More Information