What Are Analytics?

Improve Contact Center Performance with the Right Analytics

Analytics offer the power to synthesize large amounts of data to obtain valuable business insights. Leverage analytics to identify trends, analyze the outcome, and evaluate the performance over a period of time. To maximize agent productivity at all times, contact centers need to derive the right analytics to gain control of internal operations. Five9's robust solutions empower contact centers to accurately measure existing processes using specific metrics.

Every contact center embraces multiple channels of customer communication and relies on analytics to measure performance of existing processes. Irrespective of the number of channels a contact center is using, valuable insights and notifications from every interaction are necessary to improve customer satisfaction and enhance agent productivity and performance. Get the complete picture with more than 100 standard reports based on best practices from hundreds of contact centers.

The Five9 Reporting solution delivers sophisticated analytics, including:

  • Real-time statistics on all call numbers, ACD, FCR, etc.
  • Operational trends as well as business best practices
  • Alerts feature for a variety of interactions
  • Graphical and customization capabilities for easy reporting

Five9 monitors and measures the key statistics of your contact center to develop the necessary operational insights for process improvement. Read our "Agent Performance ebook". We've already done the work and we are ready to partner with you. Take stagnate analytics to actionable analytics with Five9 and get ready to soar! Call us at 1-800-553-8159. If you would like a call or quote, simply click on "Get Info."

What Are Analytics?

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...

Five9 Blog

The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

Five9 Contact Center Resources Library

Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.

Call 1-800-553-8159 for More Information