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What Are Analytics?

Improve Contact Center Performance with the Right Analytics

Analytics offer the power to synthesize large amounts of data to obtain valuable business insights. Leverage analytics to identify trends, analyze the outcome, and evaluate the performance over a period of time. To maximize agent productivity at all times, contact centers need to derive the right analytics to gain control of internal operations. Five9's robust solutions empower contact centers to accurately measure existing processes using specific metrics.

Every contact center embraces multiple channels of customer communication and relies on analytics to measure performance of existing processes. Irrespective of the number of channels a contact center is using, valuable insights and notifications from every interaction are necessary to improve customer satisfaction and enhance agent productivity and performance. Get the complete picture with more than 100 standard reports based on best practices from hundreds of contact centers.

The Five9 Reporting solution delivers sophisticated analytics, including:

  • Real-time statistics on all call numbers, ACD, FCR, etc.
  • Operational trends as well as business best practices
  • Alerts feature for a variety of interactions
  • Graphical and customization capabilities for easy reporting

Five9 monitors and measures the key statistics of your contact center to develop the necessary operational insights for process improvement. Read our "Agent Performance ebook". We've already done the work and we are ready to partner with you. Take stagnate analytics to actionable analytics with Five9 and get ready to soar! Call us at 1-800-553-8159. If you would like a call or quote, simply click on "Get Info."

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information