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What Is A Call Center

What Is A Call Center and Why Is It Important Today?

When considering a call center to optimize connections with your customers, you want to pick the best one to work with your existing infrastructure. You don't want to start over, you want to build on what you have in place. What should you consider?


All businesses know that keeping on top of technologies and rapid change today is a big challenge. Our world of technology moves so quickly and the all important communication aspects are changing at an even faster pace. Smart companies choose to work with a proven leader. Five9 knows how to optimize all call center functions. 


How? We have been at the forefront of daily changes in the call center industry for more than 15 years. Our service to more than 2,000 global call centers allows them to take advantage of our global knowledge and expertise. All benefit from proven tool utilization that is instrumental in 3 billion customer interactions annually. Five9 solutions are:

  • Fast
  • Easy
  • Secure
  • Reliable

  • Affordable 

    When your business teams up with Five9 for your call center needs, you will have the best return on investment possible.. Get more information and pricing today from an expert from Five9 by clicking on "Get Info".
What Is A Call Center

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information