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What Is A Contact Center

What is a Contact Center vs. a Call Center?

The main difference between a call center and a dynamic contact center is that while a call center is focused on incoming and outgoing voice calls, a contact center is able to also manage customers with both voice calls and data applications like e-mail, instant messaging, and social media. 

Five9 provides the tools for a  fully functional contact center that  takes advantage of customer needs for text and visual communications in addition to phone calls. We offer automated dialers to maximize efficiencies.  Our award winning advanced tools empower agents, and they in turn provide excellent customer service. Don't be just a call center.  Be a dynamic contact center with Five9. 

What is a contact center?

C  - Customer Service

O  - Online

N  - New

-  Technology 

A -  Affordable

C -  Cloud

T -  Telemarketing


Bring true social customer care into your contact center with Five9.  You won't be sorry. View the datasheet today to lean more. 

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.