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What Is A Contact Center

What is a Contact Center vs. a Call Center?

The main difference between a call center and a dynamic contact center is that while a call center is focused on incoming and outgoing voice calls, a contact center is able to also manage customers with both voice calls and data applications like e-mail, instant messaging, and social media. 

Five9 provides the tools for a  fully functional contact center that  takes advantage of customer needs for text and visual communications in addition to phone calls. We offer automated dialers to maximize efficiencies.  Our award winning advanced tools empower agents, and they in turn provide excellent customer service. Don't be just a call center.  Be a dynamic contact center with Five9. 

What is a contact center?

C  - Customer Service

O  - Online

N  - New

-  Technology 

A -  Affordable

C -  Cloud

T -  Telemarketing

Bring true social customer care into your contact center with Five9.  You won't be sorry. Get a free quote, or learn more from one of our experts, by clicking on "Get Info."

What Is A Contact Center

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information