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What Is A Predictive Dialer

What Is A Predictive Dialer? Talk About A "Smart" Phone!

Remember when you went from a flip phone to your first smart phone? You could feel the power in your hand. Predictive dialers put that kind of "smart" into automated telephone dialing systems.

What is a predictive dialer, and how can you maximize performance and increase sales with one?

A predictive dialer is an automated telephone dialing system enabling call center agents to drastically increase their number of live connections. A world-class predictive dialers connect agents only to the calls that are actually answered by people. This frees agents from the need to listen to busy signals, disconnected lines, fax machines, answering machines, unanswered calls, and other automatic services.

Five9 predictive dialers use mathematical formulas to:

  • Predict average time it will take for calls to be answered
  • Assess agent availability
  • Adjust the dialing rate

Predictive dialing software, by Five9, delivers productivity gains of more than 300%. Click on "Get Info" and one of our experts will contact you to talk about upgrading your dialing systems for guaranteed success.


What Is A Predictive Dialer

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information