What Is Dialer Software

What is Dialer Software and How Can It Improve Revenue ?

Contact centers need fully integrated, flexible, and easy to manage applications to serve their customers. Agents need user-friendly tools to access relevant customer data to resolve issues quickly and deliver positive customer experiences. Centers need to enhance call handling efficiency to increase customer service quality. Dialer software can increase call center agent talk time up by 300 %.

Five9 offers multiple automated dialing solutions so you choose technology that coordinates best with your environment and goals. Auto Dialer enables customers to increase the efficiency of their call center operations without adding expensive personnel

Five9 offers:

  • Preview Dialer - Provides agents information they need before connecting with the customer, improving business results
  • Power Dialer - Automatically dials a user-configured number of calls per available sales agent, resulting in more contacts per hour
  • Predictive Dialer - Uses a sophisticated algorithm that calculates the dialing rates based on contact frequencies and agent availability. It paces calls using statistics like wrap-up time, schedules, average handling time, and average number of contacts

Five9 dialer software improves agent efficiency while increasing customer loyalty and boosting profits. Fill out and submit quick "Get Info" form on right and we will contact you with more information or a quote.  You can also call our experts  at 1-800-553-8159 anytime you like. 

What Is Dialer Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...

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Five9 Contact Center Resources Library

Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.

Call 1-800-553-8159 for More Information