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What Is Inbound Call Center

What Is An Inbound Call Center?

When a customer calls you, that is inbound. It is a chance for your business to minimize a potential problem, create a positive outcome, or make a sale. In today's world, your business needs the best tools available to deliver seamless customer service. What should you consider?


At Five9, we understand your desire to turn every customer interaction into a positive business outcome — and balance operational costs at the same time. Every day, we help deliver thousands of positive outcomes and increase company revenues at a significantly lower cost than out-of-date premise-based systems. Five9 Cloud Contact Center Software Suite:

  • Delivers a total customer experience based on instant access to your current data
  • Implements top quality monitoring technology with proven processes
  • Provides superior interaction to all customers mobile devices
  • Gives customer satisfaction the priority it requires
  • Puts exceptional tools in place for management of customer expectations
  • Leverages up-to-the-minute technology to deliver a seamless customer experience

Learn more today about Five9 and the best practices for an inbound call center and pricing information. Start with a quick click on "Get Info." Our Five9 experts are standing by.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information