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What Is Network Switch

What Is Network Switch?

A network switch helps connect multiple devices (printers, computers and servers) in a computer network. It acts as a controller that allows these devices to share information, and allocate resources via packet switching.

The Five9 state-of-the-art data centers work with the strongest protocols in the contact center industry and are fully staffed, 24/7. Its cloud technology can handle an enormous amount of information and applications much faster and more securely in comparison to any centralized, premise-based system.

With the latest server infrastructure and technology in its data centers, Five9 ensures contact centers are running smoothly and seamlessly, with no interruptions. The following networking/connectivity options are provided.

  • Public Switched Telephone Network (PSTN)
  • Voice over Internet Protocol (VoIP)
  • Virtual Private Network (VPN)
  • Internet Protocol Security (IPSec) tunnel
  • Session Internet Protocol (SIP) trunks

The Five9 Cloud Security Office helps the industry with effective safeguards against data breaches, and loss via network switches. Being a pioneer in the cloud industry, Five9, ensures secure infrastructure, applications, and operations, protecting contact centers against security breaches, and natural disasters.

The Five9 Network Operations Center (NOC) is powered NICE systems, a leading provider in the field of network monitoring. Advanced surveillance of all Five9 systems, servers, and applications, is conducted, while administrators can use visual and audible alarms to alert specific NOC personnel, in case of any deviations. Designed with security features to prevent unauthorized access to customer data, Five9 ensures business continuity at all times. It takes very little time and effort to set up your contact center in the cloud, with Five9.

To learn how to secure your network switches with the powerful Five9 connectivity options, call 1-800-553-8159 or click on "Get Info."

What Is Network Switch

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information