A network switch helps connect multiple devices (printers, computers and servers) in a computer network. It acts as a controller that allows these devices to share information, and allocate resources via packet switching.
The Five9 state-of-the-art data centers work with the strongest protocols in the contact center industry and are fully staffed, 24/7. Its cloud technology can handle an enormous amount of information and applications much faster and more securely in comparison to any centralized, premise-based system.
With the latest server infrastructure and technology in its data centers, Five9 ensures contact centers are running smoothly and seamlessly, with no interruptions. The following networking/connectivity options are provided.
The Five9 Cloud Security Office helps the industry with effective safeguards against data breaches, and loss via network switches. Being a pioneer in the cloud industry, Five9, ensures secure infrastructure, applications, and operations, protecting contact centers against security breaches, and natural disasters.
The Five9 Network Operations Center (NOC) is powered NICE systems, a leading provider in the field of network monitoring. Advanced surveillance of all Five9 systems, servers, and applications, is conducted, while administrators can use visual and audible alarms to alert specific NOC personnel, in case of any deviations. Designed with security features to prevent unauthorized access to customer data, Five9 ensures business continuity at all times. It takes very little time and effort to set up your contact center in the cloud, with Five9.
To learn how to secure your network switches with the powerful Five9 connectivity options, call 1-800-553-8159 or click on "Get Info."
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Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.
Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...
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Five9 resource library has rich materials for contact center managers, customer service, IT professionals…etc. Stay updated with the technology, best practices, or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.
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